Frequently Asked Questions
Everything you need to know about your CRAFTD experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain products like earrings cannot be returned unless faulty.
Are your jewelry pieces waterproof?
Yes, our pieces are crafted using premium 316L stainless steel and 18K gold plating, making them sweat, heat, and water-resistant. You can wear them in the shower or at the gym without worrying about tarnishing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Do your products come with a warranty?
Every CRAFTD piece is backed by a Lifetime Warranty. This covers any functional defects or accidental snapping, ensuring your investment is protected for years to come.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.